Dear Clients, families, and community members,

In alignment with our strategic priority to enhance quality and risk management at Lumacare, we would like to share our Quality Compass with you!  This visual aid outlines our quality infrastructure at Lumacare.

At the heart of all our work, and at the core of our entire Quality Program is our Clients and their Families.  Continuous Quality Improvement is driven by what we know about the Client and family experience.  We gather this knowledge through our annual Client survey, consultation with our Client and Family Advisory Committee and focus groups we conduct throughout the year.  We supplement this with stakeholder feedback, data from staff surveys and analyses of safety events.

The outcome of our Quality work and the very purpose that drives the Quality program at Lumacare is the creation and maintenance of a healthy and safe environment offering high-quality care that empowers Clients, families, and caregivers to be active partners in their health care.