Lumacare is a registered charity committed to supporting older adults, adults with disabilities, their caregivers and their family members by providing equitable, accessible, high-quality services.

As part of our efforts to continuously improve the quality of our care and services, we want to hear from our Clients, Caregivers, and Family Members!

Your input is important to build our culture of Client and Family-Centred Care and will help us identify ways we can improve our Clients’ experience.

We are excited to announce that we will be conducting this year’s Client Experience Survey between September 17 – 28, 2018.

During this time, you may receive:

  • an email from us, or
  • a phone call from us, or
  • a survey sent via regular mail

Our survey is available in four languages. You may access these languages using the links listed below:
Lumacare Client Experience Survey 2018 – English
Lumacare Client Experience Survey 2018 – Italian
Lumacare Client Experience Survey 2018 – Russian
Lumacare Client Experience Survey 2018 – Spanish

We need your active participation. If you are contacted about our Client Experience Survey – please reply, pick up the phone or send us your feedback.

On behalf of all of the staff at Lumacare, thank you in advance for taking time out of your day to share your feedback with us.

We look forward to sharing the results and our action plans with you at our Annual General Meeting on October 25, 2018 and through our website and other communication tools.

Susan Doyle
Executive Director