During the month of April, Lumacare conducted its annual Client Experience Survey. Over this two week survey period, 575 Client’s and/or family members completed this survey in one of four languages (English, Spanish, Russian, or Italian).
Conducting this survey allowed us the chance to connect with our Client and families directly and listen to what is important to them.
As a result of listening to you, we have incorporated your feedback into our Quality Improvement Plan for 2017-2018.
Here is what you told us:
1) You want a better experience when calling Lumacare.
2) You want more ways to communicate with us, including through email and our website.
3) You want to be active participants in the delivery of the programs and services we offer.
4) You want next year’s Client Experience Survey to be more inclusive of your needs including extended hours and volunteers coming on-site to conduct surveys face-to-face.
You have provided valuable feedback and it doesn’t stop here. Over the next year, we will be moving forward with gathering specific information through focus groups.
A big thank you to everyone who was involved in executing and participating in this process which will directly impact the quality of our programs and services.
See you next year!