Project Description

Monday, March 16, 2020

To:        Lumacare Clients and caregivers 

 From:   The Senior Management Team at Lumacare  

Re:        Coronavirus (COVID-19) – Update #3

On March 11, 2020, The World Health Organization announced that COVID-19 entered a world pandemic.  Lumacare’s main priority is to keep our clients, caregivers, staff, volunteers and all stakeholders safe and supported during this challenging time.  Lumacare aligns all of our actions with the directives of the World Health Organization (WHO), Toronto Public Health (TPH) and the Ministry of Health guidelines for Home and Community Care for COVID-19. 

After careful consideration, Lumacare has made the difficult decision to cancel all non-essential services effective Wednesday, March 18, 2020.  We expect to reopen on Monday, April 6, 2020. We will continue to align our operations with the directives from our health authorities, and will keep you updated as we learn more information.   

Our staff will actively work to provide support to all of our clients and the community at large. At this time, our Home At Last and Meals on Wheels programs will stay in operation as essential services. We will be attempting to contact all clients by phone to check on how we can support you to remain safe at home with all needed essentials.

The following programs and services are being temporarily shut down to help flatten the curve:

Adult Day Programs

  • G.L.O.W. Adult Day Program
  • B.O.O.S.T. Adult Day Program
  • R.I.S.E. Adult Day Program
  • HOPEWELL Adult Day Program
  • S.O.A.R. Adult Day Program
  • VALLEYVIEW Adult Day Program

Healthier Living Centre, Congregate Dining

Assisted Living Services (non-essential services only)

In Home Services

  • Personal Care
  • Home Care
  • Respite Care

SUNSET Overnight Respite Care 

Lumacare is dedicated to the continued health and safety of our clients and staff and as such have implemented the following actions:

  1. Closing all sites with the exception of the Campus of Care. 
  2. Active respiratory screening of all staff, clients and visitors which includes completing a respiratory screening questionnaire available in multiple languages and temperature check before entering the Campus.
    1. Staff providing services in the community will complete a screening questionnaire for clients prior to providing care.
  3. A dedicated response team is developed and has been meeting since the end of January to review and assess the impact of the virus and plan for implementing best practices to support all staff and clients.
  4. We have been actively working to disinfect all locations frequently as outlined by our best practice guidelines.
  5. We are carefully monitoring our personal protective equipment supply to ensure all staff have adequate supply for essential services as required. 
    1. All staff are trained and supported to always follow public health guidelines including not wearing masks or additional protective equipment for a negative screening. 
  6. We are launching a 24-hour hotline for any questions or concerns to support our clients and caregivers. You can contact us at 416-398-5511. 
  7. We are launching an online Facebook page to bring our community together to ask questions and share resources.
  8. We have launched our COVID-19 Emergency Response Fund aimed to collect funds and donations to help support clients at risk in the community. Please refer to our website for more information: 


COVID-19 (Novel Coronavirus) is a respiratory infection which can range from mild to severe.

Symptoms include;

  • fever
  • cough
  • difficulty breathing

We are monitoring the situation surrounding COVID-19 very closely. To ensure that you remain safe we have a dedicated team working to monitor the situation and ensure our readiness daily.

Protect yourself and others:

The most effective way to prevent the spread of germs that cause respiratory illnesses is to take these every day precautions:

  • Thoroughly wash your hands with soap and water often
  • Wipe and sanitize your everyday high usage items (cell phones, etc.)
  • Ensure you are sneezing and coughing into your sleeve
  • Avoid touching your eyes, nose and mouth
  • Avoid contact with people who are sick
  • Practice social distancing and remain at home as much as possible
  • Stay home and rest if you are sick

If you experience any symptoms or think you may have been exposed to COVID-19, we encourage you to call Telehealth Ontario, contact your primary care provider or your local public health unit:

If you are in a medical emergency call 911 immediately.

Telehealth Toll-free: 1-866-797-0000
Telehealth Toll-free TTY: 1-866-797-0007

Our staff remain available to address your needs.  Call us at 416-398-5511 or email:

We are here for you!

Susan Doyle
Executive Director