Susan is a proven non-profit leader with over 17 years’ experience in various community settings and recipient of community leadership awards.
Susan was appointed to the Executive Director role of Lumacare in January 2013. Susan promotes transparency and responsiveness to the 500+ staff and volunteers of Lumacare; as well as, community stakeholders, funders, and delegates. She has an ability to introduce and implement effective change management strategies, in which have been demonstrated multiple times while at Lumacare. She is system driven and efficiency focused. She is a fundamental firm believer that successful organizations can only accomplish great things by having a great team. Susan was nominated by her peers in 2011 for the Bhayana Family Foundation Award in Leadership where she was successfully selected and recognized at a public ceremony hosted by the United Way of Toronto and York Region. Susan was also a successful recipient of a Vital Ideas award in 2015 from the Toronto Foundation for her progressive work with LGBT elders.
Susan is a recognized non-profit leader in Toronto, Ontario, Canada. She has dedicated her career solely in the non-profit sector in various leadership roles working in the fields of Development Disabilities, Mental Health, Older Adults and LGBT Youth. She completed her studies in Canada; graduated from York University with a Bachelors of Arts in Sociology, Women, and Gender Studies; and again with a Bachelor of Social Work Honours degree. Susan went on to study Research and Statistics at the University of Windsor and later graduated with a Master of Social Work Honours degree at the University of Windsor. She also completed a certificate in Management for Human Service Agencies through the University of Toronto, a certificate in Confident Coaching, a certificate in both Performance Measurement for Effective Management of Nonprofit Organizations and Mobilizing Your Nonprofit Board from HARVARD, Kennedy School as well as Non-Profit and Public Sector Finance at the University of Toronto, Rotman School of Management.
Director, Human Resources, Quality & Risk
Shannon has over fifteen years’ experience in HR leadership across a variety of sectors, including staffing, marketing/advertising, and retail.
Shannon Jackson graduated with a BA (Hons) in Sociology from Queen’s University in 1995, and a diploma in Human Resources Management from Seneca College in 1997. She has over fifteen years’ experience in HR leadership across a variety of sectors, including staffing, marketing/advertising, and retail.
Shannon is most energized about igniting the potential of people to achieve business results. She was motivated to pursue her personal passion for leveraging her HR skills in an environment focussed on helping people, which is what prompted her interest in joining the non-profit sector and Lumacare in the capacity of HR Manager in September 2014. Shannon is now the Director of Human Resources.
Outside of work, Shannon’s enjoys spending time with her husband and son, and volunteering in the community.
Director, Programs & Client Services
Danielle is currently the Director of Programs and Services at Lumacare, and oversees specialized Adult Day Programs, community and home support services, as well as wellness programs.
Danielle has practiced as an occupational therapist with adults and older adults in areas such as mental health and acute medicine in various care settings, including overseas in the UK. Danielle has worked as a Senior Planner at Central Local Health Integration Network where she led French Language and Aboriginal Services.
She holds a Masters in Health Administration and is a Certified Health Executive.
Manager, Marketing & Fund Development
Joanna has been with Lumacare since 2014 and is currently the Manager, Marketing & Fund Development. Joanna oversees the organization’s marketing, communications, social media, events, and fund development efforts.
Joanna has a specialized background in Corporate Communications, Public Relations, and Graphic Design and has worked in both non-profit and agency settings.
Joanna holds a Honours Bachelor of Arts in Communication Studies and a Post Graduate Certification in Corporate Communications and Public Relations. She is also working towards finishing a second Post Graduate Certification in Graphic Design.
Joanna is passionate about helping people find their true potential and coming up with innovative solutions to complex problems.
Outside of work Joanna can be found trying out the latest trends Downtown Toronto, dropping in to dance classes in Toronto, or visiting with family and friends.