Chief Executive Officer
Susan is a proven non-profit leader with over 17 years of experience in various community settings and recipient of community leadership awards.
Susan was appointed to the Executive Director role of Downsview Services for Seniors in January 2013. After a significant track record in agency growth and expansion, the Board of Directors renamed the role, Chief Executive Officer in 2020. Susan is a visionary leader who promotes transparency and responsiveness to the 500+ staff and volunteers of Lumacare and maintains solid relations with community stakeholders, funders, and delegates. She has the ability to introduce and implement effective growth and change management strategies to disrupt and enhance systems. She is system driven and efficiency-focused. She fundamentally believes that successful organizations can only accomplish great things by having a great team.
Susan was nominated by her peers in 2011 for the Bhayana Family Foundation Award in Leadership where she was successfully selected and recognized at a public ceremony hosted by the United Way Greater Toronto. Susan was also a successful recipient of a Vital Ideas award in 2015 from the Toronto Foundation for her progressive work with LGBTQ+ elders.
Susan has led the organization through multiple strategies, notably, the corporate rebranding from Downsview Services for Seniors to Lumacare in 2014; Elder Abuse advocacy by developing best practices & toolkits; LGBTQ+ elders programming and inclusive best practices; agency selection as a role model in diversity work and being recognized as a case study by DiverseCity. She also launched an innovative community based step down Psychogeriatric Adult Day Program, visioned and rolled out the provincial program Home at Last, and launched the first of its kind community based Campus of Care.
Susan is a recognized non-profit leader in Toronto, Ontario, Canada. She has dedicated her career solely in the non-profit sector in various leadership roles working in the fields of Development Disabilities, Mental Health, Older Adults and LGBT Youth. She completed her studies in Canada; graduated from York University with a Bachelors of Arts in Sociology, Women, and Gender Studies; and again with a Bachelor of Social Work Honours degree. Susan went on to study Research and Statistics at the University of Windsor and later graduated with a Master of Social Work Honours degree at the University of Windsor. She also completed a certificate in Management for Human Service Agencies through the University of Toronto, a certificate in Confident Coaching, a certificate in both Performance Measurement for Effective Management of Nonprofit Organizations and Mobilizing Your Nonprofit Board from HARVARD, Kennedy School as well as a certificate in Non-Profit and Public Sector Finance at the University of Toronto, Rotman School of Management. Susan is also LEADS certified through LEADS Canada in 2019.
Senior Director, Planning and Care Initiatives
Danielle has practiced as an occupational therapist with adults and older adults in areas such as mental health, acute medicine, accessibility and home adaptations in various care settings, including overseas in the UK.
She has worked as a Senior Planner at Central Local Health Integration Network where she led French Language and Aboriginal Services.
Danielle has over 14 years of progressive leadership experience within the healthcare sector and has a proven track record of successfully planning and implementing large scale projects. She has significantly contributed to the growth of Lumacare and is committed to lifelong learning.
Danielle speaks French fluently. She holds a Bachelor of Science in Occupational Therapy, a Masters in Health Administration and is a Certified Health Executive.
Director, Business Support Services
Nilda (Nee) brings nearly three decades of not for profit leadership experience within health and community services across Peel, York-Simcoe and Toronto.
She is passionate and committed to quality of life to end of life; driven by a strong desire for equity, diversity and inclusion, as well as, low barrier access, timely response and relevant person centered care.
Nilda is an alumni of University of Toronto, Rotman School of Management/Central West Local Health Integration Network, Advanced System Leadership Program and Sheridan College, Human Services Administration. Nilda has worked with teams to create efficient and effective business support solutions that focus on people and systems. She has supported organizations to achieve and sustain accreditation, board governance, enhance brand, mitigate risk, continuous improvement strategies, champion philanthropic initiatives and coach and motivate individuals and teams to thrive. Her inspiration comes from people – helping to transform lives for the better. “Until all of us, none of us!”.
Senior Manager, Finance and Reporting
Jairo is a dedicated, results-oriented financial professional with over 14 years of experience in the not-for-profit sector.
He holds a Bachelors of Business Administration with a specialization in Finance from Colombia and a Certificate in Risk Management from the University of Toronto.
Previously, Jairo worked for Colgate-Palmolive in Colombia but decided to chart a new path when he came to Canada by initiating a career in the not-for-profit sector. He worked at West Toronto Support Services and later, at Etobicoke Services for Seniors as a Senior Manager of Business Operations.
Senior Manager, Programs and Services
Sara has over 30 years of experience leading in the hospital mental health sector and the community support services sector with a proven track record for implementing community-based programs.
Sara holds a Masters of Social Work, a Marital and Family Therapy Certificate and additional certifications with Rotman Leadership Development, Public Services Health and Safety Association and Joint Health and Safety.
Previously, she worked as a mental health therapist, a group therapist and a crisis intervention specialist.
Manager, Human Resources
Ig Aluyi is an outcome focused HR professional with over 17 years’ progressive experience in fast paced, high growth, change-oriented organizations.
Ig holds a Bachelor of Laws degree, a Masters in Business Administration from Leicester University UK, a Human Resources Management Post-Graduate Diploma from Ryerson University, Toronto and is Joint Health and Safety Certified.
As a leader in development and growth, Ig has garnered practical experience of how HR enables the achievement of business strategy. A Specialist in developing and implementing talent management, leadership development, and succession planning strategies in organizations, she also takes an active role in management coaching and employee engagement initiatives.
Ig is very passionate about Talent Management and employee engagement and motivation. She believes great people result in great profits all the time!
Manager, Quality and Risk Mitigation
Stephanie is a driven quality and risk mitigation professional with over 10 years experience in working in senior care across long term care, retirement, out patient practice and community. Stephanie holds a bachelors degree in Gerontology and is Joint Health and Safety Certified.
Stephanie began her journey at Lumacare 5 years ago where she started as an Assisted Living Supervisor and quickly developed a passion for health, safety and quality improvement driving her efforts into her current role. Stephanie is Lumacare’s Accreditation Lead as well as the lead for driving Lumacare’s journey to becoming a Best Practice Spotlight Organization through the Registered Nurses Association.
Executive Business Assistant
Farhin is the Board Liaison for Lumacare and the Executive Assistant to the CEO. She leads facilities, corporate communication and manages office administration for the agency.
In her role, Farhin works closely with the senior leadership team and is the primary point of contact for organizational inquiries. She ensures the smooth implementation of all agency wide initiatives.
Farhin has experience in research, not-for-profits and think tanks and has a proven track record of providing senior level executive support. She holds a Bachelors and Masters degree in life sciences.