Chief Executive Officer
Susan is a proven non-profit leader with over 17 years of experience in various community settings and recipient of community leadership awards.
Susan was appointed to the Executive Director role of Downsview Services for Seniors in January 2013, with a significant track record in agency growth and expansion, the Board renamed the role, Chief Executive Officer in 2020. Susan is visionary leader that promotes transparency and responsiveness to the 500+ staff and volunteers of Lumacare; as well as, solid relations with community stakeholders, funders, and delegates. She has an ability to introduce and implement effective growth and change management strategies to disrupt and enhance systems. She is system driven and efficiency-focused. She is a fundamental firm believer that successful organizations can only accomplish great things by having a great team.
Susan was nominated by her peers in 2011 for the Bhayana Family Foundation Award in Leadership where she was successfully selected and recognized at a public ceremony hosted by the United Way Greater Toronto. Susan was also a successful recipient of a Vital Ideas award in 2015 from the Toronto Foundation for her progressive work with LGBTQ+ elders.
Susan has led the organizations through multiple strategies, notably; a corporate rebranding to Lumacare, Elder Abuse advocacy developing best practices & toolkits, LGBTQ+ elders programming and inclusive best practices, agency selection as a role model in diversity work recognized as a case study by DiverseCity, launched an innovative community based step down Psychogeriatric Adult Day Program, Visioned and rolled out the provincial program: Home at Last, and launched a first of its kind community based Campus of Care.
Susan is a recognized non-profit leader in Toronto, Ontario, Canada. She has dedicated her career solely in the non-profit sector in various leadership roles working in the fields of Development Disabilities, Mental Health, Older Adults and LGBT Youth. She completed her studies in Canada; graduated from York University with a Bachelors of Arts in Sociology, Women, and Gender Studies; and again with a Bachelor of Social Work Honours degree. Susan went on to study Research and Statistics at the University of Windsor and later graduated with a Master of Social Work Honours degree at the University of Windsor. She also completed a certificate in Management for Human Service Agencies through the University of Toronto, a certificate in Confident Coaching, a certificate in both Performance Measurement for Effective Management of Nonprofit Organizations and Mobilizing Your Nonprofit Board from HARVARD, Kennedy School as well as Non-Profit and Public Sector Finance at the University of Toronto, Rotman School of Management. Susan was also LEADS certified through LEADS Canada in 2019.
Senior Director, Planning and Care Initiatives
Danielle has practiced as an occupational therapist with adults and older adults in areas such as mental health and acute medicine in various care settings, including overseas in the UK. Danielle has worked as a Senior Planner at Central Local Health Integration Network where she led French Language and Aboriginal Services.
Senior Manager, Finance and Reporting
Jairo is a dedicated, results-oriented financial professional with over 14 years of experience in the not-for-profit sector.
He holds a Bachelors of Business Administration with a specialization in Finance from Colombia and a Certificate in Risk Management from the University of Toronto.
Previously, Jairo worked for Colgate-Palmolive in Colombia but decided to chart a new path when he came to Canada by initiating a career in the not-for-profit sector. He worked at West Toronto Support Services and later, at Etobicoke Services for Seniors as a Senior Manager of Business Operations.
Senior Manager, Programs and Services
Sara has over 30 years of experience leading in the hospital mental health sector and the community support services sector with a proven track record for implementing community-based programs.
Sara holds a Masters of Social Work, a Marital and Family Therapy Certificate and additional certifications with Rotman Leadership Development, Public Services Health and Safety Association and Joint Health and Safety.
Previously, she worked as a mental health therapist, a group therapist and a crisis intervention specialist.